by Delivery management software is a critical tool for delivering a seamless customer experience. It allows companies to gain better visibility into their entire delivery process, improve their customer service, and increase profitability.
The top key features of delivery management software include real-time visibility, enhanced communication, and automated dispatch. These features help ensure that customers receive their orders on time and are satisfied with their deliveries.
1. Real-time visibility
Real-time visibility is a key feature of delivery management software. It enables businesses to have a clear understanding of their production process and distribution network, and to make informed decisions about their business operations.
It also helps companies identify bottlenecks and inefficiencies and take steps to improve their overall supply chain management.
Customers want to know how their order is progressing through every stage of the journey and when it will arrive. This can be achieved through real-time tracking and ETAs.
2. Enhanced communication
Keeping customers up-to-date on their delivery details and ETAs is one of the top key features that ecommerce businesses look for in a delivery management software. It helps improve customer satisfaction which in turn, improves the overall customer experience.
Today, logistics and distribution is a complex eco-system of multiple stakeholders, processes and people whose operations are intricately linked in working towards the fulfillment demands of the end customer. A modern delivery management solution should address these challenges comprehensively and bring all operations online in real-time.
3. Real-time tracking
Real-time tracking is an important feature of Delivery Management Software that offers a wide range of benefits for businesses. It allows customers to track the progress of their orders and receive ETAs while also giving managers valuable insight into the productivity of their drivers.
A company that uses a delivery management system with real-time tracking can better understand problem areas within their supply chain and find ways to solve them. This helps them keep their clients happy and improve customer retention rates (Ramachandran & Neelakrishnan, 2017).
Real-time tracking can also help a logistics company identify problems related to package theft and other issues with transport security that may not be visible in other supply chain tracking systems. This will allow a company to develop plans to rectify these problems and make sure that their products are delivered on time.
4. Automated dispatch
Having an automated dispatch system for fleet management and vehicle dispatch can save businesses time, money, and frustration. The tool helps companies plan efficient routes, schedule deliveries, and delight customers with accurate ETAs.
In addition, these solutions provide real-time visibility to drivers and dispatchers, allowing them to adjust routes based on traffic or weather conditions. This reduces turnaround times and fuel costs.
5. Tracking of orders
The tracking of orders is a big part of any ecommerce business. Whether it is to keep track of the delivery schedule or to ensure that there are no delivery surprises, a streamlined process is crucial for success.
Thankfully, modern delivery management solutions offer the necessary capabilities in one sleek package. In addition to tracking the most important orders in real-time, a software solution also offers features like automated route planning and delivery route optimization that help you deliver your goods in the most efficient manner possible. This is a great way to save both time and money while ensuring that your customers receive their orders on time.
6. Real-time reporting
Real-time reporting enables businesses to check on performance without delay. This ensures that they can track progress and make important decisions at the moment they need to.
It is also a great way to monitor and compare sales data for a specific week or month to get an accurate depiction of how well marketing campaigns have performed.
Instead of relying on last year’s data to help you make business decisions, use real-time information to set goals and strategies that will lead to long-term success. These reports will provide you with the information you need to avert short-term problems and lock in growth opportunities.
