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NEW QUESTION 45
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A. Update her manager and her peers in her profile.
- B. Update her peers. Genesys Cloud CX will then update her manager automatically.
- C. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
- D. Do nothing. Genesys Cloud CX will update everything automatically.
Answer: A
NEW QUESTION 46
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
- A. No
- B. Yes
Answer: A
NEW QUESTION 47
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
- B. It provides for the integration of Active Directory, SharePoint, and other third-party data.
- C. It manages the Genesys Cloud CX platform services.
- D. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
- E. It provides core telephony services.
Answer: A,D,E
NEW QUESTION 48
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 49
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
- A. 80 calls must be answered every 20 seconds.
- B. 80% of calls must be answered within 20 seconds.
- C. 20 chats and calls must be answered in 80 seconds.
- D. 80% of agents must answer calls within 20 seconds.
Answer: B
NEW QUESTION 50
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