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NEW QUESTION 53
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Adjust the start time and end time for all shifts.
- B. Change the timezone at the department level.
- C. Delete the existing shift label before creating a new one for daylight saving time.
- D. Change the timezone at the system partition level.
- E. Change the timezone at the user group level.
Answer: A,C
NEW QUESTION 54
What are the workflow types in ECE?
- A. Alarm, Outbound, Inbound, Exception
- B. Default, Inbound, Outbound
- C. Inbound, Outbound, Alarm
- D. Alarm, Inbound, Exception, Default
Answer: C
NEW QUESTION 55
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 56
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- A. Router Email and Chat Viewer
- B. ECE LiteAgent
- C. Service Activity Monitor
- D. ECE Agent toolkit Monitor
- E. Cisco Email and Chat Analyzer
- F. Service Instance Monitor
- G. Activity Audit
- H. Service Process Monitor
Answer: A,B,C,G
NEW QUESTION 57
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Time of day
- B. Business calendars
- C. Administrative script
- D. Business hours
Answer: B
NEW QUESTION 58
……
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