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NEW QUESTION # 42
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

  • A. Review and update the success plan for ongoing activities.
  • B. No action is necessary as long as the health index is green.
  • C. Manage the service issues and escalations.
  • D. Join the sales and marketing strategy meetings.
  • E. Observe the online image of the customer.

Answer: B,D

NEW QUESTION # 43
What is Quarterly Success Review?

  • A. technical analysis that outlines the implementation plan and adoption barriers.
  • B. a conversation that outlines key initiatives that are agreed upon in the success plan.
  • C. gap analysis that focuses on the state of the customer’s current architecture.
  • D. new success plan that focuses on the upcoming goals for the customer.

Answer: D

NEW QUESTION # 44
Which statement describes an end user adoption barrier?

  • A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
  • B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
  • C. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
  • D. The budget is insufficient to implement the solution for a new branch of the business.

Answer: A

Explanation:
Explanation/Reference: https://useriq.com/user-adoption-barriers/

NEW QUESTION # 45
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:

NEW QUESTION # 46
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

  • A. business growth
  • B. sustainability
  • C. cost efficiency
  • D. employee satisfaction
  • E. time to market

Answer: C,E

NEW QUESTION # 47
……

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