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NEW QUESTION 48
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution services
- B. deployment of solution
- C. purchase of a new solution
- D. renewal of solution subscription
- E. expansion of solution features
Answer: A,E
Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
– Add features to the product or upgrade the license tier
– Implement or optimize services
NEW QUESTION 49
What defines a use case?
- A. list of actions that define the interactions between a role and a system to achieve a goal.
- B. list of instructions customers use for their software.
- C. comparison of the marketing description of what a product does and the customer’s experience.
- D. list of actions or event steps that a customer uses.
Answer: A
NEW QUESTION 50
What are two barriers to adoption within an organization? (Choose two.)
- A. centralized IT organization
- B. organizational silos
- C. solution implemented by partner
- D. inadequate knowledge and skills
- E. agile development model
Answer: C,D
NEW QUESTION 51
What is the value proposition of customer success for customers?
- A. business vision support
- B. technical assistance prioritization
- C. incremental rewards
- D. external publicity
Answer: A
NEW QUESTION 52
……
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